Today was a really frustrating day to me.You know , when you feel like throwing things that you have in your hands to the person who made you angry. Or you feel like punching people in the face. Yeah , that kind of feeling. But, alhamdulillah i managed to control my anger and no one was injured (phew)
Earlier today, i went to a driving school to make a reservation for JPJ Test. Everything went well at first. I told the staff that i wanted to book for JPJ Test. Then, she told me that the driving school will only entertain students who were seating for JPJ Test today . Not for making reservations . Not for anything else. So i told her that i dont know in the first place. (How should i know by the way?) So , she made a reservation for me (thank you). But then , i sense something different from her voice tone. As if she was angry with me . (Or maybe she was tired) . Later, she handed me a paper and she ordered me to cut and paste my copy of IC and LDL (learner's driving license) there. "Wow. Is this how you treat your customer? You asked them to stick it is one thing. But , what's with that voice tone? Cant you say it politely AT LEAST." I thought in my head.
Oh ! by the way, i noticed the other staff were treating other customer even harsher. They didnt smile were one thing. They easily ordered people to go hither and thither like a PUPPET ! (Scary huh?) . After doing some cut and paste, i handed back the paper to her. And alhamdulillah, the reservation was made.
The point that i wanted to highlight was about the customer service shown by the staffs there. Maybe to all of you, it seems like a small thing and i am the one that exaggerating . Its okay then. But the 'small' thing to you is the thing that we need to improve and correct it actually. We always take it lightly when it comes to 'small' things. Did you know that everything BIG starts with 'small' right? And who knows that it could bring harm towards us later? I could see dissatisfaction on the face of every customer. And do you know that your attitude will affect others? And how much is the effect? Have you ever wonder why there are cases of suicide? One of the reason is because the way the society look and treat them. Ponder it for awhile, will you?
Okay, lets talk about the solution of these problems. In my opinion,in order to prevent these problems from happening again , we need to change our attitude . Allah will not change us if we ourself do not want to show any effort to change. Starting from now, receptionist (if you read this entry) please try to smile and talk politely to your customers. You need to know that they have feelings too. They want you to smile. And i know that you also want to smile. Here is a smile for you :) (senyum tu berjangkit org kata)
I just hope that one fine day, one of the staff of the driving school that i registered read this entry . Hopefully they will change and become a more successful driving school with the staffs and workers that treat customers the way it supposed to be.
Grant us the strength to improve ourself for the better , Ya Allah. Ameen
P/s: The strongest person isnt the one that can lift weight. But its the person who can control his/her anger.
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